Sustainability management
We aren’t only about debt collection – we do much more than that. Our sustainability management reflects what we believe and how we shape the future.
Our strategy
Holistic sustainability strategy
We pursue a comprehensive sustainability strategy that is oriented not only towards financial returns, but also long-term viability and responsible business practices. From the planning of our business processes to innovative IT solutions, there is an element of sustainability integrated into everything we do.
Stakeholder involvement and dialogue
We seek active dialogue with our stakeholders, participate in sustainability initiatives and swap ideas and information with industry associations. This holistic approach takes all interests into account and enables us to respond appropriately to feedback.
Environmental
Environmental issues and sustainability
The coeo Group drives forwards the use of technology with a clear focus on environmentally-friendly solutions. Through targeted investments in energy-efficient infrastructure, progressive data processing and green technologies we do everything in our power to minimise our environmental footprint and conserve valuable resources.
Social
Social responsibility and human rights
The coeo Group is committed to upholding the international standards enshrined in the United Nations General Declaration of Human Rights and the Core Labour Standards of the International Labour Organization (ILO) as guidelines for our working practices and relationships with our stakeholders. This principle forms the core of our corporate culture and reflects our commitment to ethical, responsible and sustainable business.
Fairness and ethics in debt collection operations
Our debt collection practices are not only fair, but also respectful and ethical. We take into account the financial situation of our debtors and treat them responsibly. Acting in an ethical way is our top priority.
Employee orientation
Our employees are our most valuable asset. We take care of their safety, health, diversity and training. The integration of sustainability principles into our corporate culture strengthens not only employee satisfaction, but also employee loyalty.
Governance
Compliance with laws and regulations
For the coeo Group compliance means more than mere adherence to laws and regulations – it is a key component of our corporate philosophy. Through precise knowledge of all relevant regulations we ensure not only compliance, but also proactive adjustment to changing legal requirements.
Diversified technology resilience
We attach great importance not only to technological innovation, but also to our ability to guarantee fail-safe operation and data integrity. Our investments in technology are intended to ensure not only that we are the industry leader, but also that our systems are reliable and robust. We achieve this through comprehensive information security and business continuity management.
Transparent communication and reporting
We see clarity and openness not only as values, but as a key obligation. We continually provide information about our efforts and progress in the area of sustainability in order to ensure transparency. We firmly believe that sound decisions can only be made on the basis of clear information.
Our goals
By 2025
- Conversion of direct electricity procurement to renewable energies
- Promotion of employee health through stress management
- Introduction of regional supplier evaluation processes
- Employees are trained in the use of energy resources
By 2026
- Implementation of at least two sustainable initiatives in collaboration with our suppliers
We always set ourselves sustainability targets as part of a PDCA cycle in order to ensure optimum target achievement and efficiency. This includes continuous reporting and regular reviews of our current targets as well as setting new, more ambitious targets following the successful completion of each PDCA cycle.