coeo Netherlands

How we work

coeo | NL assists its customers throughout the entire debt collection process, from the initial reminder stage through to potential legal actions and long-term monitoring. We readily harness intelligent systems and digital tools to optimise the debt collection process. As a pioneer in the Dutch debt collection industry, we consistently champion and foster innovation.

Keyfacts

Founded in2007

Revenue+ 16 Mio. €

Employees+ 100

Files+ 475.000

Digital first & customer focused

For coeo | NL, customer-centric debt collection means empathising with the customer, understanding their perspective and addressing their needs at every stage of our customer journey.

Real-time insights into customer behaviour are essential in today’s context. A digital approach is vital for delivering our services with maximum effectiveness and efficiency. Using our decision engine powered by big data, algorithms and machine learning, coeo | NL tailors its approach to each customer in a personalised way and at the right time.

Our portals

Client portal Service portal

Satisfied customers

„coeo maintains the same friendly tone in their actions towards our customers that we also maintain, making them the extension of our awesome service.“

Talitha Ahmed , Swapdesk employee

Swapfiets