coeo Headquarter Germany

How we work

coeo | DE is far more than a run-of-the-mill collection agency. The settlement of outstanding claims is not our only concern. How it is organised is far more important to us: To do this, we rely on AI-based processes, insights from behavioural research and other factors, complemented by the extraordinary expertise of our employees in Customer Service. This establishes us the driving force for an entire industry, not limited to Germany alone.

Key Facts

Sales+ 158 Mio. €

Employees+ 360

Debt collect. files per year+ 2.0 Mio.

Digital first & customer focused

We create the right balance. Our data-driven debt collection strategy and innovative use of AI are establishing new benchmarks in the industry. We also rely on our motivated, specially trained customer service employees. A perfect blend of efficient process automation and individual flexibility – geared precisely to the needs of our customers!

Our portals

Client portal Service portal

Satisfied Customers

„coeo has been working for us for some time now. It is an extraordinarily cooperative partnership. We were particularly impressed by the high level of commitment and the extraordinary innovative strength. That makes a partnership really fun!“

Olaf Jobmann , Business Manager Claims Management, Customer & Solutions

Vattenfall Europe Sales GmbH