Technology
We ensure the right balance - pioneering technology-driven, AI-based & still close to the customer.
The coeo collection method
Our strategy? Digital first & customer focused! Our spirit? Relentlessly dynamic, innovative and international! As a driving force within the sector, we rely on AI-supported processes in addition to our motivated, specially trained employees in Customer Service to settle outstanding collection claims as quickly and amicably as possible. The key to optimised solutions for both sides: a perfect blend of efficient process automation and individual flexibility.
Individuality through technology
Machine learning acts as a catylist in the debt collection process, enabling the intelligent integration of traditional and digital process components. Our ideal selection of contact channels, strategies & payment options simplifies the debt collection process, making it straightforward & fair at every point of contact.
The strategic extension of our clients’ customer journey facilitates the re-engagement of consumers after a successful debt collection procedure.
Operational Excellence
State-of-the-art and beyond technologies, processes and data utilisation:
- Award-winning UX designed self-service portal
- ML, AL and NLP-based processes and communication structures are supported and monitored by human intelligence
- Intelligent provision of appropriate online and offline payment methods
- Innovation hub dedicated to the prompt implementation and testing of the latest trends
- Reporting and analytics with customised KPIs for portfolio-specific process optimisation
