COEO Inkasso
Logo / coeo Bildmarke

We balance customer relationships!

Consumer-centric receivables management – throughout the cash journey

Our approach to debt collection aims to reach a quick and, above all, amicable agreement with your customer. The coeo method: technology-driven, digital debt collection, perfectly complemented by the profound know-how of our customer service staff!

Commercial dunning proceedings

In addition to the classic portfolio of debt collection services, we also offer our customers the option of commercial dunning as well as the associated customer service via “white labelling”.

 

Out-of-court proceedings

At first, we make every effort to reach an out-of-court settlement. We use AI and other processes for this purpose, which add to the expertise of our staff in customer service and elsewhere in our organisation at precisely the right places. At the heart of our operations is the service portal, which clearly outperforms competitor solutions with its extraordinary range of functions!

Judicial proceedings

If all attempts to reach an out-of-court settlement fail, judicial proceedings follow. We use automated systems to conduct these proceedings as efficiently as possible: from applying for the necessary documents to processing any objections or appeals right up to conducting adversary proceedings.

Long-term monitoring

If a debt cannot be recovered in a timely manner for financial reasons, a monitoring procedure is carried out. Here, too, we use intelligent, highly automated processes to ensure successful recovery – even years later!

More services for your customers

Industry-leading services and intuitive user navigation: Our service portal makes it incredibly easy for your customer to settle their outstanding debt.

Your claims at a glance

Our client portal gives you full insight into your receivables data at any time and on request – full details of individual files up to and including a compact dashboard of your receivables.

Superlative customer service

Tailored, service-oriented, intuitive: Your customers can access a portfolio of services on our customer portal that is unrivalled elsewhere in the industry. Settling outstanding claims could not be easier or faster. See for yourself!

To the client portal

coeo & Fabit

The focus of our actions is always on finding an optimal solution. In the best case, the result is a balanced debt and a balanced customer.

On this way it can help to offer debtors further support in the order & settlement of their debts. On this basis we cooperate with Fabit.

Fabit has developed a simple app that helps people improve their financial habits and keep track of their money.

More

Key Facts

Collection files per year+ 5,0 Mio
Solved debtor files in %+ 78%
Satisfied customers in %+ 83%

Satisfied customers

„In coeo we have found a partner who not only conducts future-oriented debt collection, but is just as customer-focused as we are. Furthermore, we were convinced by the clearly structured, professional and, last but not least, friendly collaboration - before and after signing the contract“

Thomas Gründlinger , Customer Process Management Private Customer Service

N-ERGIE public limited company

coeo Inkasso GmbH

How to contact us

Are you interested in a partnership with us? Or would you like to find out more about our services? If so, then just give us a call or email us!

+49 2133 2463-0
Mo. - Fr. 10:00 - 18:00 Uhr
info@coeo-group.com