Digital first, customer focused - according to this guiding principle, the employees at coeo work passionately every day to consolidate and further expand their emerging and market-leading position in the international debt collection market. Today, coeo - as a technology-based service provider for customer-oriented innovative financial services - is taking another important step in its all-important digitalisation strategy with the new self-service portal in Germany.
"Our goal is to transfer the digital convenience that we as customers are familiar with from companies and platforms such as online shops, banking apps or other consumer portals to our industry - to receivables management - and to offer more than just the payment options that are common today," says Sebastian Ludwig, CEO DACH of the coeo Group "It is much more about replacing the sometimes ineffective exchange of information by letter, telephone or e-mail with a continuous, digital customer journey and making this intuitive for everyone."
However, the "human factor" remains indispensable for coeo. Especially in the case of very individual and complex questions, where modern self-services and intelligent technologies reach their limits, coeo continues to rely on interpersonal interaction and offers very "barrier-free" opportunities for direct communication with highly qualified, empathetic and socially competent service agents.
"We have over 1.5 million users on our portal per year and over 45% of all payment agreements are already concluded via this channel - it is our customers' claim and expectation to be pioneers in dialogue-driven communication and digital process solutions! At coeo, however, in addition to absolutely ergonomic self-service solutions, we also strive for the highest service levels in written and telephone communication and accessibility," adds Karsten Fiedrich, COO of the coeo Group and primarily responsible for the relaunch of the portal.
The new self-service portal is now centrally accessible at www.coeo-inkasso.de and is initially available in three languages (German, English, Turkish).
Your contact for any questions
coeo Inkasso GmbH
Sarah Lehmann
Head of Marketing & Public Relations
Tel.: +49 2133 2463-0
presse@coeo-inkasso.de